Legal
Privacy Policy
Last updated 14 September 2026
Information we collect
When you submit a request, Solenne may collect your name, email address, phone number, preferred contact method and the travel, charter, property or concierge details you choose to provide.
How we use information
We use this information to review and respond to your request, prepare suitable options, coordinate with relevant travel or service providers where necessary, maintain enquiry records and protect the service from misuse.
Sharing
Information may be shared with selected third-party travel or specialist providers only where needed to assess or fulfil your request. Solenne does not sell your personal information.
Retention and security
We retain enquiry information only as long as reasonably necessary for service, record-keeping and legal purposes. Reasonable safeguards are used, but no online system can be guaranteed completely secure.
Your choices
You may ask to access, correct or delete personal information held about you, subject to applicable legal requirements. Use the contact form and select “Something else” to make a privacy request.
Updates
This policy may be updated as Solenne’s operations and service providers develop. The date above identifies the latest version.